EU-US Privacy Shield
ConvertBox is operated by NetClicks Ltd (our registered company name).
NetClicks is a New Zealand-based company, and as such, the EU-U.S. Privacy Shield is not applicable to us, and we are not allowed to self-certify as being compliant, as it is designed for companies based in the United States.
However, as part of our commitment to your privacy, we have committed to an equivalent agreement.
For personal information that we receive from the European Union, we commit to the principles of the EU-U.S Privacy Shield framework regarding the collection, use, and retention of personal information from the EU countries. We will adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, and Data Integrity & Purpose Limitation when processing personal information from the EU in the U.S.
As a New Zealand-based company, NetClicks Ltd is not subject to the investigatory and enforcement components of the U.S Federal Trade Commission (FTC) with regards to this statement.
Residents of the European Union who believe that their information has not been processed in compliance with the principles of the Privacy Shield may raise their complaint in the following ways:
(1) You can contact us directly using the contact details provided below and we will respond to your complaint within 45 days of receipt:
Email Address: firstname.lastname@example.org
(2) We have further committed to cooperate and comply with the panel of the European data protection authorities (DPAs) as our independent recourse mechanism in the resolution of your Privacy Shield complaint. If you are unsatisfied with the response you have received from us, or your complaint remains unresolved, you can contact your local DPA, and they will investigate your complaint free of charge.
If we have received your personal information in the U.S. under this commitment and subsequently transfer that information to a third party agent or service provider for processing, we will not be responsible and accept no liability if our third party agent or service provider fails to process your personal information in compliance with the principles of the Privacy Shield and this causes you harm.